Caring For People Since 1969

Frequently Asked Questions

As a new Care Ambulance Service employee, EMT's are required to have full-time availability. This availabilty consists of having four days of full 24-hour availability, and the ability to work a Friday, Saturday, or Sunday.
Since Care does service both Los Angeles and Orange County, EMT's ARE REQUIRED to have the State EMT Card (before hire), the Orange County Accreditation License (within 7 days of hire), and the most recent version of the LA County Scope of Practice. We understand that it takes some time to receive these certifications and allow candidates to apply and test with us with just their NREMT, CPR, and CA drivers' license.
No you do not. However, you are required to obtain your Ambulance Driver's License within 7 days of your date hire.
Yes. All Care employees must be eligible to drive (unless medically restricted) and we do not have any attendant-only positions. As such, all candidates are required to obtain a driving record (H6) and bring in the original DMV H6 record to their EMT testing day. Candidates who do not bring in valid and/or current driving record (H6) will not be allowed to test. All driving records must be dated within 30 days of each candidate's EMT testing date.
Please make sure you have completed the "Pre-Hire Documents" and the online assessment as well. Human Resources will review your submitted application and you will receive further instructions via email, within a week of your application submission.
Yes. While we do store all applications within our database, once submitted, there is no way to make modifications to old applications. Base on this, it is better to submit a new application so that we can have the most current information for each candidate.
Due to the large number of applications that we receive, candidates must wait one year after their original application date to reapply.
The first step in the Care Ambulance Service EMT Hiring Process is the online application. Once the application is received, Human Resources will notify each candidate within a week of submission with further instructions. The next steps in the process include a very thorough testing process and a preliminary review of each candidate’s driving record. If given a Conditional Job Offer Letter, candidates will need to complete a comprehensive background and a medical physical. If hired by Care, new hires will be placed in the next available New Hire Class. Overall, candidates can expect the entire hiring process to take about 4-6 weeks.Please note that this processing time is an average and that it is calculated from the date of application submission to the date of actual hire.
As a Care rehire, the first step in getting hired back at Care as an EMT is to submit an application online. Once the application is received, your application will be reviewed by Human Resources and your employee profile will be reviewed by Operations. If you are “eligible for rehire” and you were absent for less than a year, you will need to submit a current driving record (H6). If your driving record is preliminarily approved, you will need to complete a comprehensive background and medical physical. If hired by Care, you will then be placed in the next available New Hire Class. If you are a rehire that has been absent for longer than a year, you will need to take part in this same process, as mentioned above, and you will also need to participate in the entire interview and testing process as well.
Ride-A-Longs must be currently enrolled in a CARE Ambulance affiliated EMT course. Dignitaries can also call to arrange a ride-a-long. For assistance, please call Lori as (714)-288-3800.

Yes there is a test. The treatment and transport of patients in the hospital and out of hospital environment poses serious physical demands on workers in the ambulance industry. Unassisted two person crews regularly are required to lift and carry incapacitated adults weighing more than 200 pounds, using an 80 pound gurney. Routine obstacles such as curbs, stairs and narrow hallways can prevent the gurney from being rolled, thus requiring the ambulance crew to lift the entire weight of the patient and equipment. Furthermore, normal body weight distribution means that the worker at the patient's head often carries 55-60% of the combined patient/equipment weight.

To reduce the risk of injuries to its employees and patients, CARE Ambulance Service has designed a post-offer physical performance test. This test is directly derived from EMT job functions that EMTs must perform when lifting and moving a 200 pound patient. This test, using specialized equipment is administered under the direct supervision of a Licensed Physical Therapist and is an accurate simulation of the flexibility, strength and endurance required to work on an ambulance.

  • 401(k)/Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Company Paid AD&D Ins.
  • Supplemental Life Insurance
  • Supplemental AD&D Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Direct Payroll Deposit
  • Free Uniforms
  • In Service Education and Continuing Education Programs
  • Holuday Pay (11 Days)
  • Paid Time Off (PTO)
  • Discount Tickets to Local Attractions
  • Section 125 Flexible Spending Plan
  • Competitve Wages
  • Varying Career Opportunities
  • Paid All Hours of 24 Hour Shifts
It is possible that we simply do not have your insurance information on file. Please Contact your account representive with this information as soon as possible and we will bill your insurance as a courtesy to you.
Your ambulance transport may be a non-covered service or applied to your annual deductible. Please contact your account representive to discuss further.
Care Ambulance Service is the billing agency for The City of Anaheim Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Anaheim for the response to the 911 call. Please contact www.anaheim.net for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Fullerton Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Fullerton for the response to the 911 call. Please contact (714) 738-6341 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Buena Park Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Buena Park for the response to the 911 call. Please contact (714) 562-3717 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Fountain Valley Fire Department. If you are not a resident of Fountain Valley or participating member of the paramedic subscription program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Fountain Valley for the response to the 911 call. Please contact (714) 593-4436 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Montebello Fire Department. You will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Montebello for the paramedic response to the 911 call.
Care Ambulance Service is the billing agency for The City of Santa Fe Springs Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Santa Fe Springs for the response to the 911 call. Please contact (562) 944-9713 for more information on the paramedic subscription program.
Care Ambulance Service is the billing agency for The City of Garden Grove Fire Department. If you are not a resident of Garden Grove, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Garden Grove for the response to the 911 call.
Care Ambulance Service is the billing agency for The City of Costa Mesa Fire Department. If you are not a resident of Costa Mesa, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Costa Mesa for the response to the 911 call.
Care Ambulance Service is the billing agency for The City of La Habra Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive two bills from The City of La Habra Fire Department, one for the actual transport and another for the response to the 911 call. Please contact (562) 383-4354 for more paramedic subscription program information.

Purpose of This Notice: This Notice describes your legal rights, advises you of our privacy practices, and lets you know how Care Ambulance Service, Inc. is permitted to use and disclose Personal Health Information (PHI) about you.

Uses and Disclosures of Your PHI We Can Make Without Your Authorization

Care Ambulance Service, Inc. may use or disclose your PHI without your authorization, or without providing you with an opportunity to object, for the following purposes:

Treatment. This includes such things as verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel (including doctors and nurses who give orders to allow us to provide treatment to you). It also includes information we give to other healthcare personnel to whom we transfer your care and treatment, and includes transfer of PHI via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport.

Payment. This includes any activities we must undertake in order to get reimbursed for the services that we provide to you, including such things as organizing your PHI, submitting bills to insurance companies (either directly or through a third party billing company), managing billed claims for services rendered, performing medical necessity determinations and reviews, performing utilization reviews, and collecting outstanding accounts.

Healthcare Operations. This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, obtaining legal and financial services, conducting business planning, processing grievances and complaints, creating reports that do not individually identify you for data collection purposes, fundraising, and certain marketing activities.

Fundraising. We may contact you when we are in the process of raising funds for Care Ambulance Service, Inc., or to provide you with information about our annual subscription program.

In addition, we may use your PHI for certain fundraising activities. For example, we may use PHI that we collect about you, such as your name, home address, phone number or other information, in order to contact you to raise funds for our agency. We may also share this information with another organization that may contact you to raise money on our behalf. If Care Ambulance Service, Inc. does use your PHI to conduct fundraising activities, you have the right to opt out of receiving such fundraising communications from Care Ambulance Service, Inc.. If you do not want to be contacted for our fundraising efforts, you should contact our HIPAA Compliance Officer, Mitch Felde, in writing, by phone, or by email. Contact information for our HIPAA Compliance Officer is listed at the end of this Notice. We will also remind you of this right to opt out of receiving future fundraising communications every time that we use your PHI to conduct fundraising and contact you to raise funds. Care Ambulance Service, Inc. will not condition the provision of medical care on your willingness, or non-willingness, to receive fundraising communications.

Reminders for Scheduled Transports and Information on Other Services. We may also contact you to provide you with a reminder of any scheduled appointments for non-emergency ambulance and medical transportation, or for other information about alternative services we provide or other health-related benefits and services that may be of interest to you.

Other Uses and Disclosure of Your PHI We Can Make Without Authorization.

Care Ambulance Service, Inc. is also permitted to use or disclose your PHI without your written authorization in situations including:

  • For the treatment activities of another healthcare provider
  • To another healthcare provider or entity for the payment activities of the provider or entity that receives the information (such as your hospital or insurance company)
  • To another healthcare provider (such as the hospital to which you are transported) for the healthcare operations activities of the entity that receives the information as long as the entity receiving the information has or has had a relationship with you and the PHI pertains to that relationship
  • For healthcare fraud and abuse detection or for activities related to compliance with the law
  • To a family member, other relative, or close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family, relatives, or friends if we infer from the circumstances that you would not object. For example, we may assume that you agree to our disclosure of your personal health information to your spouse when your spouse has called the ambulance for you. In situations where you are incapable of objecting (because you are not present or due to your incapacity or medical emergency), we may, in our professional judgment, determine that a disclosure to your family member, relative, or friend is in your best interest. In that situation, we will disclose only health information relevant to that person's involvement in your care. For example, we may inform the person who accompanied you in the ambulance that you have certain symptoms and we may give that person an update on your vital signs and treatment that is being administered by our ambulance crew
  • To a public health authority in certain situations (such as reporting a birth, death or disease, as required by law), as part of a public health investigation, to report child or adult abuse, neglect or domestic violence, to report adverse events such as product defects, or to notify a person about exposure to a possible communicable disease, as required by law
  • For health oversight activities including audits or government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the healthcare system
  • For judicial and administrative proceedings, as required by a court or administrative order, or in some cases in response to a subpoena or other legal process
  • For law enforcement activities in limited situations, such as when there is a warrant for the request, or when the information is needed to locate a suspect or stop a crime
  • For military, national defense and security and other special government functions
  • To avert a serious threat to the health and safety of a person or the public at large
  • For workers’ compensation purposes, and in compliance with workers’ compensation laws
  • To coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law
  • If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation, or to an organ donation bank, as necessary to facilitate organ donation and transplantation
  • For research projects, but this will be subject to strict oversight and approvals and health information will be released only when there is a minimal risk to your privacy and adequate safeguards are in place in accordance with the law.

Uses and Disclosures of Your PHI That Require Your Written Consent

Any other use or disclosure of PHI, other than those listed above, will only be made with your written authorization (the authorization must specifically identify the information we seek to use or disclose, as well as when and how we seek to use or disclose it). Specifically, we must obtain your written authorization before using or disclosing your: (a) psychotherapy notes, other than for the purpose of carrying out our own treatment, payment or health care operations purposes, (b) PHI for marketing when we receive payment to make a marketing communication; or (c) PHI when engaging in a sale of your PHI. You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.

Your Rights Regarding Your PHI

As a patient, you have a number of rights with respect to your PHI, including:

Right to access, copy or inspect your PHI. You have the right to inspect and copy most of the medical information that we collect and maintain about you. Requests for access to your PHI should be made in writing to our HIPAA Compliance Officer. In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI, and we will provide a written response if we deny you access and let you know your appeal rights. If you wish to inspect and copy your medical information, you should contact Mitch Felde, our HIPAA Compliance Officer.

We will normally provide you with access to this information within 30 days of your written request. If we maintain your medical information in electronic format, then you have a right to obtain a copy of that information in an electronic format. In addition, if you request that we transmit a copy of your PHI directly to another person, we will do so provided your request is in writing, signed by you (or your representative), and you clearly identify the designated person and where to send the copy of your PHI.

We may also charge you a reasonable cost-based fee for providing you access to your PHI, subject to the limits of applicable state law.

Right to request an amendment of your PHI. You have the right to ask us to amend protected health information that we maintain about you. Requests for amendments to your PHI should be made in writing and you should contact Mitch Felde, our HIPAA Compliance Officer if you wish to make a request for amendment and fill out an amendment request form.

When required by law to do so, we will amend your information within 60 days of your request and will notify you when we have amended the information. We are permitted by law to deny your request to amend your medical information in certain circumstances, such as when we believe that the information you have asked us to amend is correct.

Right to request an accounting of uses and disclosures of your PHI. You may request an accounting from us of disclosures of your medical information. If you wish to request an accounting of disclosures of your PHI that are subject to the accounting requirement, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

You have the right to receive an accounting of certain disclosures of your PHI made within six (6) years immediately preceding your request. But, we are not required to provide you with an accounting of disclosures of your PHI: (a) for purposes of treatment, payment, or healthcare operations; (b) for disclosures that you expressly authorized; (c) disclosures made to you, your family or friends, or (d) for disclosures made for law enforcement or certain other governmental purposes.

Right to request restrictions on uses and disclosures of your PHI. You have the right to request that we restrict how we use and disclose your medical information for treatment, payment or healthcare operations purposes, or to restrict the information that is provided to family, friends and other individuals involved in your healthcare. However, we are only required to abide by a requested restriction under limited circumstances, and it is generally our policy that we will not agree to any restrictions unless required by law to do so. If you wish to request a restriction on the use or disclosure of your PHI, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

Care Ambulance Service, Inc. is required to abide by a requested restriction when you ask that we not release PHI to your health plan (insurer) about a service for which you (or someone on your behalf) have paid Care Ambulance Service, Inc. in full. We are also required to abide by any restrictions that we agree to. Notwithstanding, if you request a restriction that we agree to, and the information you asked us to restrict is needed to provide you with emergency treatment, then we may disclose the PHI to a healthcare provider to provide you with emergency treatment.

A restriction may be terminated if you agree to or request the termination. Most current restrictions may also be terminated by Care Ambulance Service, Inc. as long we notify you. If so, PHI that is created or received after the restriction is terminated is no longer subject to the restriction. But, PHI that was restricted prior to the notice to you voiding the restriction must continue to be treated as restricted PHI.

Right to notice of a breach of unsecured protected health information. If we discover that there has been a breach of your unsecured PHI, we will notify you about that breach by first-class mail dispatched to the most recent address that we have on file. If you prefer to be notified about breaches by electronic mail, please contact Mitch Felde, our HIPAA Compliance Officer, to make Care Ambulance Service, Inc. aware of this preference and to provide a valid email address to send the electronic notice. You may withdraw your agreement to receive notice by email at any time by contacting Mitch Felde.

Right to request confidential communications. You have the right to request that we send your PHI to an alternate location (e.g., somewhere other than your home address) or in a specific manner (e.g., by email rather than regular mail). However, we will only comply with reasonable requests when required by law to do so. If you wish to request that we communicate PHI to a specific location or in a specific format, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

Internet, Email and the Right to Obtain Copy of Paper Notice

If we maintain a web site, we will prominently post a copy of this Notice on our web site and make the Notice available electronically through the web site. If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.

Revisions to the Notice

Care Ambulance Service, Inc. is required to abide by the terms of the version of this Notice currently in effect. However, Care Ambulance Service, Inc. reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all PHI that we maintain. Any material changes to the Notice will be promptly posted in our facilities and on our web site, if we maintain one. You can get a copy of the latest version of this Notice by contacting Mitch Felde, our HIPAA Compliance Officer.

Yes there is a test. The treatment and transport of patients in the hospital and out of hospital environment poses serious physical demands on workers in the ambulance industry. Unassisted two person crews regularly are required to lift and carry incapacitated adults weighing more than 200 pounds, using an 80 pound gurney. Routine obstacles such as curbs, stairs and narrow hallways can prevent the gurney from being rolled, thus requiring the ambulance crew to lift the entire weight of the patient and equipment. Furthermore, normal body weight distribution means that the worker at the patient's head often carries 55-60% of the combined patient/equipment weight.

To reduce the risk of injuries to its employees and patients, CARE Ambulance Service has designed a post-offer physical performance test. This test is directly derived from EMT job functions that EMTs must perform when lifting and moving a 200 pound patient. This test, using specialized equipment is administered under the direct supervision of a Licensed Physical Therapist and is an accurate simulation of the flexibility, strength and endurance required to work on an ambulance.

You have the right to complain to us, or to the Secretary of the United Stats Department of Health and Human Services, if you believe that your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint with us or to the government. Should you have any questions, comments or complaints, you may direct all inquires to Mitch Felde, our HIPAA Compliance Officer. Individuals will not be retaliated against for filing a complaint. If you have any questions or if you wish to file a complaint or exercise any rights listed in this notice, please contact: (new line) Mitch Felde (New line) Care Ambulance Service, Inc. (New line) 1517 West Braden Court (New Line) Orange, CA 92868 (new line) 714-288-3815 (new line) MitchF@careambulance.net

As a new Care Ambulance Service employee, EMT's are required to have full-time availability. This availabilty consists of having four days of full 24-hour availability, and the ability to work a Friday, Saturday, or Sunday.
Since Care does service both Los Angeles and Orange County, EMT's ARE REQUIRED to have the State EMT Card (before hire), the Orange County Accreditation License (within 7 days of hire), and the most recent version of the LA County Scope of Practice. We understand that it takes some time to receive these certifications and allow candidates to apply and test with us with just their NREMT, CPR, and CA drivers' license.
No you do not. However, you are required to obtain your Ambulance Driver's License within 7 days of your date hire.
Yes. All Care employees must be eligible to drive (unless medically restricted) and we do not have any attendant-only positions. As such, all candidates are required to obtain a driving record (H6) and bring in the original DMV H6 record to their EMT testing day. Candidates who do not bring in valid and/or current driving record (H6) will not be allowed to test. All driving records must be dated within 30 days of each candidate's EMT testing date.
Please make sure you have completed the "Pre-Hire Documents" and the online assessment as well. Human Resources will review your submitted application and you will receive further instructions via email, within a week of your application submission.
Yes. While we do store all applications within our database, once submitted, there is no way to make modifications to old applications. Base on this, it is better to submit a new application so that we can have the most current information for each candidate.
Due to the large number of applications that we receive, candidates must wait one year after their original application date to reapply.
The first step in the Care Ambulance Service EMT Hiring Process is the online application. Once the application is received, Human Resources will notify each candidate within a week of submission with further instructions. The next steps in the process include a very thorough testing process and a preliminary review of each candidate’s driving record. If given a Conditional Job Offer Letter, candidates will need to complete a comprehensive background and a medical physical. If hired by Care, new hires will be placed in the next available New Hire Class. Overall, candidates can expect the entire hiring process to take about 4-6 weeks. Please note that this processing time is an average and that it is calculated from the date of application submission to the date of actual hire.
As a Care rehire, the first step in getting hired back at Care as an EMT is to submit an application online. Once the application is received, your application will be reviewed by Human Resources and your employee profile will be reviewed by Operations. If you are “eligible for rehire” and you were absent for less than a year, you will need to submit a current driving record (H6). If your driving record is preliminarily approved, you will need to complete a comprehensive background and medical physical. If hired by Care, you will then be placed in the next available New Hire Class. If you are a rehire that has been absent for longer than a year, you will need to take part in this same process, as mentioned above, and you will also need to participate in the entire interview and testing process as well.
Ride-A-Longs must be currently enrolled in a CARE Ambulance affiliated EMT course. Dignitaries can also call to arrange a ride-a-long. For assistance, please call Lori as (714)-288-3800.

Yes there is a test. The treatment and transport of patients in the hospital and out of hospital environment poses serious physical demands on workers in the ambulance industry. Unassisted two person crews regularly are required to lift and carry incapacitated adults weighing more than 200 pounds, using an 80 pound gurney. Routine obstacles such as curbs, stairs and narrow hallways can prevent the gurney from being rolled, thus requiring the ambulance crew to lift the entire weight of the patient and equipment. Furthermore, normal body weight distribution means that the worker at the patient's head often carries 55-60% of the combined patient/equipment weight.

To reduce the risk of injuries to its employees and patients, CARE Ambulance Service has designed a post-offer physical performance test. This test is directly derived from EMT job functions that EMTs must perform when lifting and moving a 200 pound patient. This test, using specialized equipment is administered under the direct supervision of a Licensed Physical Therapist and is an accurate simulation of the flexibility, strength and endurance required to work on an ambulance.

  • 401(k)/Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Company Paid AD&D Ins.
  • Supplemental Life Insurance
  • Supplemental AD&D Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Direct Payroll Deposit
  • Free Uniforms
  • In Service Education and Continuing Education Programs
  • Holiday Pay (11 Days)
  • Paid Time Off (PTO)
  • Discount Tickets to Local Attractions
  • Section 125 Flexible Spending Plan
  • Competitve Wages
  • Varying Career Opportunities
  • Paid All Hours of 24 Hour Shifts
It is possible that we simply do not have your insurance information on file. Please Contact your account representive with this information as soon as possible and we will bill your insurance as a courtesy to you.
Your ambulance transport may be a non-covered service or applied to your annual deductible. Please contact your account representive to discuss further.
Care Ambulance Service is the billing agency for The City of Anaheim Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Anaheim for the response to the 911 call. Please contact www.anaheim.net for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Fullerton Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Fullerton for the response to the 911 call. Please contact (714) 738-6341 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Buena Park Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Buena Park for the response to the 911 call. Please contact (714) 562-3717 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Fountain Valley Fire Department. If you are not a resident of Fountain Valley or participating member of the paramedic subscription program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Fountain Valley for the response to the 911 call. Please contact (714) 593-4436 for more paramedic subscription program information.
Care Ambulance Service is the billing agency for The City of Montebello Fire Department. You will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Montebello for the paramedic response to the 911 call.
Care Ambulance Service is the billing agency for The City of Santa Fe Springs Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Santa Fe Springs for the response to the 911 call. Please contact (562) 944-9713 for more information on the paramedic subscription program.
Care Ambulance Service is the billing agency for The City of Garden Grove Fire Department. If you are not a resident of Garden Grove, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Garden Grove for the response to the 911 call.
Care Ambulance Service is the billing agency for The City of Costa Mesa Fire Department. If you are not a resident of Costa Mesa, you will receive a bill from Care Ambulance Service for the actual transport and a bill from the City of Costa Mesa for the response to the 911 call.
Care Ambulance Service is the billing agency for The City of La Habra Fire Department. If you are not a member of their Paramedic Subscription Program, you will receive two bills from The City of La Habra Fire Department, one for the actual transport and another for the response to the 911 call. Please contact (562) 383-4354 for more paramedic subscription program information.

Purpose of This Notice: This Notice describes your legal rights, advises you of our privacy practices, and lets you know how Care Ambulance Service, Inc. is permitted to use and disclose Personal Health Information (PHI) about you.

Uses and Disclosures of Your PHI We Can Make Without Your Authorization

Care Ambulance Service, Inc. may use or disclose your PHI without your authorization, or without providing you with an opportunity to object, for the following purposes:

Treatment. This includes such things as verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel (including doctors and nurses who give orders to allow us to provide treatment to you). It also includes information we give to other healthcare personnel to whom we transfer your care and treatment, and includes transfer of PHI via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport.

Payment. This includes any activities we must undertake in order to get reimbursed for the services that we provide to you, including such things as organizing your PHI, submitting bills to insurance companies (either directly or through a third party billing company), managing billed claims for services rendered, performing medical necessity determinations and reviews, performing utilization reviews, and collecting outstanding accounts.

Healthcare Operations. This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, obtaining legal and financial services, conducting business planning, processing grievances and complaints, creating reports that do not individually identify you for data collection purposes, fundraising, and certain marketing activities.

Fundraising. We may contact you when we are in the process of raising funds for Care Ambulance Service, Inc., or to provide you with information about our annual subscription program.

In addition, we may use your PHI for certain fundraising activities. For example, we may use PHI that we collect about you, such as your name, home address, phone number or other information, in order to contact you to raise funds for our agency. We may also share this information with another organization that may contact you to raise money on our behalf. If Care Ambulance Service, Inc. does use your PHI to conduct fundraising activities, you have the right to opt out of receiving such fundraising communications from Care Ambulance Service, Inc.. If you do not want to be contacted for our fundraising efforts, you should contact our HIPAA Compliance Officer, Mitch Felde, in writing, by phone, or by email. Contact information for our HIPAA Compliance Officer is listed at the end of this Notice. We will also remind you of this right to opt out of receiving future fundraising communications every time that we use your PHI to conduct fundraising and contact you to raise funds. Care Ambulance Service, Inc. will not condition the provision of medical care on your willingness, or non-willingness, to receive fundraising communications.

Reminders for Scheduled Transports and Information on Other Services. We may also contact you to provide you with a reminder of any scheduled appointments for non-emergency ambulance and medical transportation, or for other information about alternative services we provide or other health-related benefits and services that may be of interest to you.

Other Uses and Disclosure of Your PHI We Can Make Without Authorization.

Care Ambulance Service, Inc. is also permitted to use or disclose your PHI without your written authorization in situations including:

  • For the treatment activities of another healthcare provider
  • To another healthcare provider or entity for the payment activities of the provider or entity that receives the information (such as your hospital or insurance company)
  • To another healthcare provider (such as the hospital to which you are transported) for the healthcare operations activities of the entity that receives the information as long as the entity receiving the information has or has had a relationship with you and the PHI pertains to that relationship
  • For healthcare fraud and abuse detection or for activities related to compliance with the law
  • To a family member, other relative, or close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family, relatives, or friends if we infer from the circumstances that you would not object. For example, we may assume that you agree to our disclosure of your personal health information to your spouse when your spouse has called the ambulance for you. In situations where you are incapable of objecting (because you are not present or due to your incapacity or medical emergency), we may, in our professional judgment, determine that a disclosure to your family member, relative, or friend is in your best interest. In that situation, we will disclose only health information relevant to that person's involvement in your care. For example, we may inform the person who accompanied you in the ambulance that you have certain symptoms and we may give that person an update on your vital signs and treatment that is being administered by our ambulance crew
  • To a public health authority in certain situations (such as reporting a birth, death or disease, as required by law), as part of a public health investigation, to report child or adult abuse, neglect or domestic violence, to report adverse events such as product defects, or to notify a person about exposure to a possible communicable disease, as required by law
  • For health oversight activities including audits or government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the healthcare system
  • For judicial and administrative proceedings, as required by a court or administrative order, or in some cases in response to a subpoena or other legal process
  • For law enforcement activities in limited situations, such as when there is a warrant for the request, or when the information is needed to locate a suspect or stop a crime
  • For military, national defense and security and other special government functions
  • To avert a serious threat to the health and safety of a person or the public at large
  • For workers’ compensation purposes, and in compliance with workers’ compensation laws
  • To coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law
  • If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation, or to an organ donation bank, as necessary to facilitate organ donation and transplantation
  • For research projects, but this will be subject to strict oversight and approvals and health information will be released only when there is a minimal risk to your privacy and adequate safeguards are in place in accordance with the law.

Uses and Disclosures of Your PHI That Require Your Written Consent

Any other use or disclosure of PHI, other than those listed above, will only be made with your written authorization (the authorization must specifically identify the information we seek to use or disclose, as well as when and how we seek to use or disclose it). Specifically, we must obtain your written authorization before using or disclosing your: (a) psychotherapy notes, other than for the purpose of carrying out our own treatment, payment or health care operations purposes, (b) PHI for marketing when we receive payment to make a marketing communication; or (c) PHI when engaging in a sale of your PHI. You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.

Your Rights Regarding Your PHI

As a patient, you have a number of rights with respect to your PHI, including:

Right to access, copy or inspect your PHI. You have the right to inspect and copy most of the medical information that we collect and maintain about you. Requests for access to your PHI should be made in writing to our HIPAA Compliance Officer. In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI, and we will provide a written response if we deny you access and let you know your appeal rights. If you wish to inspect and copy your medical information, you should contact Mitch Felde, our HIPAA Compliance Officer.

We will normally provide you with access to this information within 30 days of your written request. If we maintain your medical information in electronic format, then you have a right to obtain a copy of that information in an electronic format. In addition, if you request that we transmit a copy of your PHI directly to another person, we will do so provided your request is in writing, signed by you (or your representative), and you clearly identify the designated person and where to send the copy of your PHI.

We may also charge you a reasonable cost-based fee for providing you access to your PHI, subject to the limits of applicable state law.

Right to request an amendment of your PHI. You have the right to ask us to amend protected health information that we maintain about you. Requests for amendments to your PHI should be made in writing and you should contact Mitch Felde, our HIPAA Compliance Officer if you wish to make a request for amendment and fill out an amendment request form.

When required by law to do so, we will amend your information within 60 days of your request and will notify you when we have amended the information. We are permitted by law to deny your request to amend your medical information in certain circumstances, such as when we believe that the information you have asked us to amend is correct.

Right to request an accounting of uses and disclosures of your PHI. You may request an accounting from us of disclosures of your medical information. If you wish to request an accounting of disclosures of your PHI that are subject to the accounting requirement, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

You have the right to receive an accounting of certain disclosures of your PHI made within six (6) years immediately preceding your request. But, we are not required to provide you with an accounting of disclosures of your PHI: (a) for purposes of treatment, payment, or healthcare operations; (b) for disclosures that you expressly authorized; (c) disclosures made to you, your family or friends, or (d) for disclosures made for law enforcement or certain other governmental purposes.

Right to request restrictions on uses and disclosures of your PHI. You have the right to request that we restrict how we use and disclose your medical information for treatment, payment or healthcare operations purposes, or to restrict the information that is provided to family, friends and other individuals involved in your healthcare. However, we are only required to abide by a requested restriction under limited circumstances, and it is generally our policy that we will not agree to any restrictions unless required by law to do so. If you wish to request a restriction on the use or disclosure of your PHI, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

Care Ambulance Service, Inc. is required to abide by a requested restriction when you ask that we not release PHI to your health plan (insurer) about a service for which you (or someone on your behalf) have paid Care Ambulance Service, Inc. in full. We are also required to abide by any restrictions that we agree to. Notwithstanding, if you request a restriction that we agree to, and the information you asked us to restrict is needed to provide you with emergency treatment, then we may disclose the PHI to a healthcare provider to provide you with emergency treatment.

A restriction may be terminated if you agree to or request the termination. Most current restrictions may also be terminated by Care Ambulance Service, Inc. as long we notify you. If so, PHI that is created or received after the restriction is terminated is no longer subject to the restriction. But, PHI that was restricted prior to the notice to you voiding the restriction must continue to be treated as restricted PHI.

Right to notice of a breach of unsecured protected health information. If we discover that there has been a breach of your unsecured PHI, we will notify you about that breach by first-class mail dispatched to the most recent address that we have on file. If you prefer to be notified about breaches by electronic mail, please contact Mitch Felde, our HIPAA Compliance Officer, to make Care Ambulance Service, Inc. aware of this preference and to provide a valid email address to send the electronic notice. You may withdraw your agreement to receive notice by email at any time by contacting Mitch Felde.

Right to request confidential communications. You have the right to request that we send your PHI to an alternate location (e.g., somewhere other than your home address) or in a specific manner (e.g., by email rather than regular mail). However, we will only comply with reasonable requests when required by law to do so. If you wish to request that we communicate PHI to a specific location or in a specific format, you should contact Mitch Felde, our HIPAA Compliance Officer and make a request in writing.

Internet, Email and the Right to Obtain Copy of Paper Notice

If we maintain a web site, we will prominently post a copy of this Notice on our web site and make the Notice available electronically through the web site. If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.

Revisions to the Notice

Care Ambulance Service, Inc. is required to abide by the terms of the version of this Notice currently in effect. However, Care Ambulance Service, Inc. reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all PHI that we maintain. Any material changes to the Notice will be promptly posted in our facilities and on our web site, if we maintain one. You can get a copy of the latest version of this Notice by contacting Mitch Felde, our HIPAA Compliance Officer.

You have the right to complain to us, or to the Secretary of the United Stats Department of Health and Human Services, if you believe that your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint with us or to the government. Should you have any questions, comments or complaints, you may direct all inquires to Mitch Felde, our HIPAA Compliance Officer. Individuals will not be retaliated against for filing a complaint. If you have any questions or if you wish to file a complaint or exercise any rights listed in this notice, please contact: (new line) Mitch Felde (New line) Care Ambulance Service, Inc. (New line) 1517 West Braden Court (New Line) Orange, CA 92868 (new line) 714-288-3815 (new line) MitchF@careambulance.net

Care Ambulance/Falck USA complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. Care Ambulance/Falck USA does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression. Care Ambulance/Falck USA:

  • Provides free language services to people whose primary language is not English, such as:
  • qualified interpreters or a language line
  • information written in other languages

If you need these services, contact Care Ambulance directly 714-288-3800. If you believe that Care Ambulance/Falck USA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Director of Compliance Falck USA, Inc. 21540 30th Drive SE, Suite 250 Bothell, WA 98021 Phone: (425) 892-1180 Fax: (425) 892-1189 falckusa@falck.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available here.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 714-288-3800

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電714-288-3800.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 714-288-3800.

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 714-288-3800. 번으로 전화해 주십시오.

French: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 714-288-3800.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 714-288-3800.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 714-288-3800.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 714-288-3800.

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 714-288-3800.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 803-714-288-3800.

Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 714-288-3800.

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。714-288-3800. まで、お電話にてご連絡ください。

Ukranian: УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 714-288-3800.

Hindi: ध्यान द: यद आप हदी बोलते ह तो आपके िलए मुफ्त म भाषा सहायता सेवाएं उपलब्ध ह। 714-288-3800.

Cambodian: ្របយ័ត៖ េបើសិនអកនិយ ែខរ, េសជំនួយែផក េយមិនគិតឈល គឺចនសំប់បំេរអក។ ចូរ ទូរស័ព 714-288-3800.